Effective Date: 28th September 2025

At We Are Regular, your privacy matters. This policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or subscribe to our products. We keep it simple, secure, and transparent, because you deserve to know exactly what happens with your data.

Who We Are

We Are Regular Limited is a UK-based company focused on direct-to-consumer wellness products. We are the data controller for the personal information you provide to us. Our business operates in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What We Collect

When you shop with us, subscribe to our emails, or use our site, we may collect the following:

• Identity data: name, email address, billing and shipping address, phone number
• Transaction data: purchase history, order details, payment method (processed securely via Shopify’s payment gateway)
• Technical data: IP address, browser type, time zone, device information
• Marketing and communications data: preferences for receiving updates from us

We do not store your full payment card details, this is securely handled by our payment processors.

How We Use Your Data

We use your data to:

• Process and deliver your orders
• Manage your subscription (if you’ve signed up to Subscribe & Save)
• Communicate with you about orders, delivery updates, or customer service queries
• Send you marketing emails if you’ve opted in (you can opt out anytime)
• Analyse website activity and customer behaviour to improve our site and your experience

We only collect what we need and nothing more.

Sharing Your Information

We only share your data with trusted third parties who help us operate smoothly. This includes:

• Shopify, our ecommerce platform
• Payment providers (e.g. Shopify Payments, PayPal)
• Marketing platforms (e.g. Klaviyo, Meta, Google)
• Logistics partners for shipping and fulfilment

We do not sell your data. Ever.

Cookies

Like most websites, we use cookies to improve site performance and personalise your experience. Cookies help us understand what works (and what doesn’t) so we can make your time on our site better. You can manage or disable cookies at any time through your browser settings.

Your Rights

You have rights over your personal data, including:

• The right to access, correct, or delete your information
• The right to object to processing for marketing purposes
• The right to withdraw consent at any time
• The right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK

To exercise any of these rights, just get in touch (details below).

How Long We Keep Your Data

We keep your data only for as long as necessary—for example, to comply with legal or tax obligations, manage subscriptions, or resolve disputes. After that, it’s securely deleted.

Contact Us

Questions? Concerns? Want to update your info or unsubscribe from marketing?
Drop us a line at:
Email: contact@weareregular.com
Address: We Are Regular Ltd, 5 Ducketts Wharf, South Street, Bishops Stortford, CM23 3AR, United Kingdom

We may update this policy from time to time. If we do, we’ll let you know by updating the date at the top and, if the changes are major, we’ll email you.